Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of Estackly's website, dashboard, QR ordering pages, and related services (collectively, the "Service"), operated by Estackly ("we", "us", or "our"). By creating an account or using the Service, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use the Service.

2. Accounts & Eligibility

• You must be at least 18 years old and legally able to enter into a binding contract to create a Merchant account.
• You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
• You agree to provide accurate, current, and complete information during registration and to keep it updated.
• You are responsible for managing access for your staff (waiters, kitchen, managers) under your account and for their compliance with these Terms.

3. Subscriptions & Billing

• Estackly offers free trial and paid subscription plans. Plan features, limits, and pricing are described on our Pricing page and may be updated from time to time.
• Paid subscriptions are billed in advance on a recurring basis (monthly/annually, as selected) until cancelled.
• Payments are processed securely through third-party payment gateways (e.g. Razorpay). By subscribing, you authorise us (and our payment processor) to charge your chosen payment method for recurring fees.
• You can upgrade, downgrade, or cancel your subscription at any time from your dashboard. Changes take effect from the next billing cycle unless stated otherwise.
• Fees are exclusive of applicable taxes unless stated otherwise, and such taxes will be added where required by law.
• For refund eligibility, please see our Refund & Cancellation Policy.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorised access to the Service, other accounts, or related systems and networks.
• Interfere with or disrupt the integrity or performance of the Service.
• Upload or transmit any content that is unlawful, defamatory, fraudulent, or infringes the rights of any third party.
• Use the Service to send unsolicited marketing communications to Customers without appropriate consent.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service except as permitted by law.

5. Your Content & Data

You retain ownership of the content you upload to the Service, including menus, images, restaurant details, and Customer data ("Merchant Content"). By uploading Merchant Content, you grant Estackly a non-exclusive, worldwide licence to host, store, display, and process such content solely for the purpose of operating and providing the Service to you. You are responsible for ensuring you have the necessary rights and consents (including from your Customers) to share such data with us. See our Privacy Policy for how we handle personal data.

6. Third-Party Services

The Service may integrate with or rely on third-party services such as payment gateways (Razorpay), SMS/email providers, and printing/bridge applications. Your use of such third-party services may be subject to their own terms and policies, and Estackly is not responsible for the acts or omissions of such third parties.

7. Service Availability

We aim to keep the Service available at all times, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or factors beyond our reasonable control. Where supported, offline mode allows continued operation during connectivity interruptions, with automatic sync once connectivity is restored.

8. Intellectual Property

The Service, including its software, design, logos, and trademarks, is owned by Estackly and protected by intellectual property laws. Nothing in these Terms grants you any right to use Estackly's name, logos, or trademarks without prior written consent.

9. Limitation of Liability

To the maximum extent permitted by law, Estackly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from your use of, or inability to use, the Service. Our total liability for any claim relating to the Service shall not exceed the amount paid by you for the Service in the 3 months preceding the claim.

10. Termination

You may stop using the Service and cancel your subscription at any time from your dashboard. We may suspend or terminate your access to the Service if you breach these Terms, fail to pay applicable fees, or engage in conduct that we determine, in our sole discretion, is harmful to Estackly, other users, or third parties. Upon termination, your right to use the Service will immediately cease, though certain data may be retained as described in our Privacy Policy.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in India.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with a revised "Last updated" date, and where appropriate, communicated to Merchants via email or in-app notice. Continued use of the Service after any changes constitutes acceptance of the updated Terms.

13. Contact Us

If you have any questions about these Terms, please contact us at contact@estackly.com or via our Contact page.